Refund Policy
Last updated: September 9, 2026
This Refund Policy applies to detailing services and gift passes purchased from Shine and Sparkle Services LLC.
Gift-Pass Refunds
Unused and unredeemed gift passes may be refunded to the original purchaser within 30 days of purchase. Refunds will be returned to the original payment method.
After 30 days, gift passes are generally nonrefundable but remain valid and do not expire. A gift pass cannot be refunded after it has been redeemed, partially used, transferred for value, or associated with a completed service.
Appointments and Weather
Customers should provide as much notice as possible when canceling or rescheduling an appointment.
If Shine and Sparkle Services LLC must postpone an appointment because of rain, unsafe weather, equipment problems, or another operational issue, the customer may reschedule without penalty.
Completed Services
Because detailing is a labor-based service, completed services are generally nonrefundable.
If you are dissatisfied with a completed service, please contact us within 48 hours. We must be given a reasonable opportunity to inspect the vehicle and correct any verified service issue.
Refunds are not provided for:
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Pre-existing damage or normal wear
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Permanent stains, odors, scratches, discoloration, or defects that cannot be safely removed
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Areas blocked by personal belongings
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Results affected by undisclosed damage, delicate materials, or vehicle defects
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A customer changing their mind after the service has been completed
Nothing in this policy limits any rights available under applicable law.
Canceled or Failed Orders
Orders with failed, canceled, pending, on-hold, reversed, disputed, or unverified payments are not considered completed purchases. Gift passes will not be issued until payment is confirmed.
Fraudulent, duplicate, or unauthorized transactions may be canceled or refunded after verification.
Refund Processing
Approved refunds will be issued to the original payment method. Banks and payment providers may require approximately 5–10 business days to post the refund.
Shipping and Physical Returns
Our detailing services and digital gift passes do not require products to be mailed back. Do not send any items to our business address unless instructed to do so.
Contact Us
For questions or refund requests, contact:
Shine and Sparkle Services LLC
Bath, Maine
Phone: (207) 449-2097
Website: https://shinesparkles.com